For all store inquiries: contact bobbi-ppu-shop@support.fourthwall.com 

This includes returns, download issues, and anything else with purchasing, receiving and memberships with this shop page.

Once you have your patterns, and you need help with instructions: contact SatuStitches@gmail.com

Please be specific in your question. Questions such as, "I don't understand the tail." is not descriptive enough to be able to help fully. Instead, reach out with the details of your issue. Such as, "I'm on row 12 of the tail and I don't understand how that attaches to piece A."